A New Partnership to Improve Access to Care in Outaouais

Bien Chez Soi Outaouais and SSMT Clinic have joined forces to improve access to in-home care, support patients, and assist family caregivers.

A New Partnership to Improve Access to Care in Outaouais

In Outaouais, access to home care and nursing services remains a major challenge for many vulnerable individuals, particularly seniors, people experiencing loss of autonomy, and their family caregivers. Long wait times within the public healthcare system continue to place significant pressure on patients’ safety, caregivers’ mental load, and the ability to return home safely after hospitalization.

A Response to System Limitations

To help address these challenges, Bien Chez Soi Outaouais has partnered with SSMT Clinic in a strategic collaboration aimed at improving access to coordinated, high-quality care.

This partnership focuses on strengthening collaboration between home support services and clinical care teams, while simplifying the patient journey through a more integrated and responsive model.

In a context where public healthcare resources are limited and care pathways are often fragmented, this initiative offers a practical and human-centered solution. It enables:

• Direct coordination between medical needs and home care services
• Faster, more personalized, and needs-based responses
• Seamless continuity of care between clinicians, caregivers, and home support workers

How This Collaboration Works

Under this partnership model:

• When a patient followed by SSMT Clinic requires home support, their information is quickly shared with Bien Chez Soi Outaouais to ensure timely and appropriate service planning.
• When Bien Chez Soi Outaouais caregivers identify a need for medical or nursing follow-up, patients are referred directly to SSMT Clinic.

This two-way coordination reduces administrative burden for families and eliminates the need to navigate multiple disconnected service providers. It ensures that care remains coherent, efficient, and patient-centered.

A Partnership Aligned with Provincial Priorities

This collaboration also aligns with Québec’s “Mieux chez soi” provincial policy announced in January 2026, which emphasizes strengthening home-based care services and better supporting people experiencing loss of autonomy and their caregivers.

The policy highlights the importance of innovative, community-based solutions that promote safe, dignified, and sustainable aging at home, values that are at the heart of this partnership.

About the Partners

Bien Chez Soi is a leading Québec-based network specializing in home care and support services. With more than 60 locations across the province, the organization provides personalized assistance to seniors and vulnerable individuals, helping them remain at home with dignity, safety, and respect.

SSMT Clinic, established in Outaouais over 35 years ago, offers a comprehensive range of healthcare services. Through its multidisciplinary teams, the clinic provides medical consultations, nursing care (including blood tests, wound care, and injections), and in-home services tailored to the needs of the local population.