This policy takes effect on June 15, 2026.
Last revised: October 19, 2026
BCS Website Privacy Policy
BCS places great importance on protecting your personal information; maintaining your trust is essential to BCS.
This document describes the practices BCS applies on its websites. These practices address the information BCS collects and gathers, as well as how it shares or processes that information offline.
This policy applies to BCS websites that link to this policy, but not to BCS websites that publish their own privacy policies.
From time to time, BCS may provide additional information supplementing this policy in connection with a particular interaction.
Collection of Personal Information
Various circumstances may lead you to provide personal information directly to BCS. For example, you may provide your name and contact information to correspond with BCS, order a product or service, process an order, or conduct business with BCS as a supplier or franchise. You may also provide credit card details to purchase a BCS product or service, or information about your education and professional experience when applying for a position with BCS. If you tell BCS that you do not want your information used for purposes other than your current request, BCS will respect your choice.
BCS may also use various technologies to collect information about your use of its websites. For example, when you browse its websites, BCS may record certain information received from your browser, such as your IP address, browser type and language, the date and time of access, and referring website addresses. It may also collect information about the pages you view on its websites and other actions taken during your visit. Similarly, BCS may use such technologies to determine whether you have opened an email or clicked a link in an email. By collecting information in this way, BCS can compile statistics on the use and effectiveness of its websites, products and services, personalize your experience, and tailor its interactions with you.
From time to time, BCS may indirectly collect information about you from other sources, such as list providers. In such cases, BCS asks providers to confirm that they obtained the information lawfully and that BCS is entitled to obtain and use it.
When collecting information, directly or indirectly, BCS may combine it to improve its accuracy and completeness and to better personalize its interactions with you.
Use of Personal Information
The following paragraphs describe in greater detail how BCS may use your personal information.
Handling requests If you submit a request to BCS concerning a product or service, a callback, marketing materials, or another matter, BCS uses the information you provide to respond to your request. This may involve sharing information with third parties involved in fulfilling the request, such as its franchises, financial institutions, transportation companies, postal services, or government agencies, such as customs authorities. In connection with a particular transaction, BCS may contact you for customer satisfaction or market research purposes.
Personalizing your experience on BCS websites BCS may use information collected about you to provide a personalized experience on its websites, for example by providing content that may interest you and making navigation easier.
Support BCS may use your personal information to provide support relating to products or services offered by BCS, for example to inform you of a change to a service.
Marketing BCS may use information you provide, as well as information it collects about you indirectly, for marketing purposes. Before doing so, however, BCS gives you the opportunity to decide whether you want your information used for this purpose. You may subsequently request at any time that you no longer receive marketing materials from BCS by following the unsubscribe instructions included in each email you receive or by contacting BCS directly by telephone (see “Access and Questions Regarding Personal Information Protection” below).
Recruitment When applying for a job or requesting information about a position, whether or not it is advertised on a BCS website, you must provide BCS with personal information, such as your résumé. BCS may use this information internally to respond to your request or assess your candidacy for employment. Unless you ask BCS not to do so, BCS may retain this information for future consideration.
Monitoring or recording calls, chat sessions, or other interactions Certain online transactions may require BCS to call you or you to call BCS. Chat sessions may also take place. You should be aware that BCS commonly monitors and, in some cases, records such interactions for staff training or quality assurance purposes, or to retain evidence of a particular transaction or interaction.
Mobile applications and use of social computing information BCS provides social computing tools on some of its websites to enable sharing and online collaboration among registered members. These include forums, wikis, blogs, and other social networking platforms.
When using these tools, you are asked to provide certain personal information. Registration information is handled and protected in accordance with this privacy policy, except for profile information that is automatically made available to other participants.
Other content you post, such as photographs, information, opinions, or any other personal information that you make available to other participants on these social platforms or applications, is not covered by this privacy statement. Such content is instead subject to the terms of use of those applications or platforms, along with any guidelines and supplemental privacy information relating to their use, including procedures for removing content you own from these tools or obtaining assistance in doing so. BCS suggests that you review those terms and guidelines to better understand your rights and obligations concerning such content, as well as those of BCS and third parties. You should be aware that information you post on such social platforms may become widely available to others both inside and outside BCS.
Protecting the rights and property of BCS and others BCS may use or share your information to protect its rights or property, or the rights and property of its franchises, suppliers, customers, or other stakeholders, when it has sufficient reason to believe that such rights or property have been or could be harmed. BCS also reserves the right to disclose your personal information when required by applicable law or when it believes disclosure is necessary to protect its rights or those of others, or to comply with a judicial decision, court order, or legal proceeding.
Information for franchises If you represent a BCS franchise, you may visit BCS websites and sections of those websites created for franchises. BCS may use information provided through these websites to manage and develop its business relationships with you, the franchise you represent, and franchises generally. For example, BCS may use your information to send you details about its franchise programs. This may include sharing certain information with other franchises (subject to all existing confidentiality obligations), or with BCS customers or prospective customers. In connection with a particular transaction or program, BCS may contact you for customer satisfaction or market research purposes.
Data Security and Accuracy
BCS seeks to protect your personal information and keep it up to date. To protect your information against unauthorized access, use, and disclosure, it implements a substantial range of physical, administrative, and technical safeguards. For example, it encrypts certain sensitive personal information, such as credit card information, when transmitting such information over the Internet. It also requires its suppliers to do the same.
Data Retention
BCS retains registration information for as long as your account is active or as long as it needs the information to provide services to you.
The person designated as responsible for personal information protection at Les Services Bien Chez Soi is Alison Green, President. If you would like us to delete or correct specific personal information or report a privacy incident, please contact her by email at sedesabonner@bienchezsoi.ca.
Cookie Policy
What are cookies?
This Cookie Policy explains what cookies are, how we use them, the types of cookies we use, the information we collect through cookies, how that information is used, and how to manage cookie settings. Cookies are small text files used to store small amounts of information. They are stored on your device when a website loads in your browser. These cookies help us ensure that the website functions properly, improve its security, provide a better user experience, understand how the website performs, and analyze what works and what needs improvement.
How do we use cookies? Like most online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are primarily necessary for the website to function properly and do not collect personally identifiable information.
Third-party cookies used on our website primarily help us understand how the website performs and how you interact with it, maintain the security of our services, deliver relevant advertising, and ultimately provide an improved user experience and speed up your future interactions with our website.
Types of cookies we use:
Necessary Cookies
1/ Cookie name: Elementor
Cookie type: First-party
Duration: Never expires
Description: The website's WordPress theme uses this cookie. It allows the website owner to implement or modify website content in real time.
Functional Cookies
1/ Cookie name: pll_language
Cookie type: First-party
Duration: 1 year
Description: Stores language preferences.
Analytics Cookies
1/ Cookie name: _gcl_au bienchezsoi.ca
Cookie type: First-party
Duration: 3 months
Description: Google Tag Manager sets this cookie to test the advertising effectiveness of websites using its services.
2/ Cookie name: _ga bienchezsoi.ca
Cookie type: First-party
Duration: 1 year, 1 month, and 4 days
Description: This cookie name is associated with Google Universal Analytics, a major update to Google's more commonly used analytics service. This cookie distinguishes unique users by assigning them a randomly generated number as a client identifier. It is included in each page request on a website and is used to calculate visitor, session, and campaign data for website analytics reports.
3/ Cookie name: _gid bienchezsoi.ca
Cookie type: First-party
Duration: 1 day
Description: This cookie is set by Google Analytics. It stores and updates a unique value for each page visited and is used to count and track page views.
4/ Cookie name: _gat_UA-226978677-1
Cookie type: First-party
Duration: 50 seconds
Description: This is a pattern-type cookie set by Google Analytics, where the pattern element in the name contains the unique identification number of the account or website to which it relates. It is a variation of the _gat cookie used to limit the amount of data recorded by Google on high-traffic websites.
5/ Cookie name: _ga_0DG1D9469K
Cookie type: First-party
Duration: 1 year, 1 month, and 4 days
Description: This cookie is used by Google Analytics to maintain session state.
6/ Cookie name: _fbp
Cookie type: First-party
Duration: 3 months
Description: Used by Meta to deliver a range of advertising products, such as real-time bidding from third-party advertisers.
7/ Cookie name: Consent youtube.com
Cookie type: Third-party
Duration: 2 years
Description: YouTube places this cookie through embedded YouTube videos and records anonymous statistical data.
Advertising Cookies
1/ Cookie name: test_cookie doubleclick.net
Cookie type: Third-party
Duration: 15 minutes
Description: This cookie is set by DoubleClick (owned by Google) to determine whether the website visitor's browser supports cookies.
2/ Cookie name: IDE doubleclick.net
Cookie type: Third-party
Duration: 1 year
Description: This cookie is set by DoubleClick and contains information about how the end user uses the website and any advertisements the end user may have seen before visiting the website.
3/ Cookie name: YSC youtube.com
Cookie type: Third-party
Duration: Session
Description: This cookie is set by YouTube to track views of embedded videos.
4/ Cookie names: yt-remote-device-id and yt-remote-connected-devices Youtube.com
Cookie type: Third-party
Duration: Never expires
Description: YouTube uses these cookies to record users' video preferences when YouTube videos are embedded.
Unclassified Cookies
1/ Cookie name: VISITOR_PRIVACY_METADATA youtube.com
Cookie type: Third-party
Duration: 5 months and 27 days
Description: YouTube visitor privacy metadata cookie.
Your cookie choices You have certain choices regarding the placement of cookies on your device. You can choose to accept or reject functional or marketing cookies. You can control your cookie choices through your browser by instructing it to delete or refuse cookies. You can consult your browser's Help Center or its “Tools,” “Edit,” or “Help” menus to set your cookie preferences and delete cookies. We also encourage you to visit aboutcookies.org to learn more about how to reject cookies.
Questions If you have questions about this Cookie Policy, please contact us at sedesabonner@bienchezsoi.ca.
Online Advertising
BCS does not display third-party advertisements on its websites, but it may advertise its products and services on other websites. BCS encourages you to familiarize yourself with the privacy policies of website operators or advertising networks to understand their advertising practices, including the types of information that may be collected about your Internet use.
BCS may also enter into agreements with third parties to manage its advertising on other websites. These third parties may use cookies and tags to collect information (such as your IP address) about your activities on BCS websites and other websites in order to deliver targeted BCS advertisements based on your interests.
Links to Non-BCS Websites and Third-Party Applications
To allow you to interact with other websites on which you may have an account (such as Facebook and other social media websites), or to join communities on those websites, BCS may provide links or integrate third-party applications through which you can sign in, publish content, or join communities from BCS websites.
BCS may provide general links to non-BCS websites. Your use of these links and applications is governed by the privacy policies of the third parties, and you should familiarize yourself with those policies before using the links or applications.
BCS assumes no responsibility for the privacy practices or content of those websites.
Notice of Changes
Whenever this privacy policy is updated or otherwise modified, BCS posts a notice on this page for 30 days. If BCS uses your personal information differently from what was contemplated at the time of collection, it will inform you and give you the opportunity to decide whether you want your information used in the new manner.
Access and Questions Regarding Personal Information Protection
You may send any questions regarding this privacy policy or BCS's handling of personal information to the BCS website coordinator at info@bienchezsoi.ca. You may also contact BCS at:
Les Services Bien Chez Soi
6000 boul. de Rome, Suite 300
Brossard, Quebec J4Y 0B6
In some cases, you may view or modify your personal information online. If your information is not accessible online and you would like a copy of certain information you provided to BCS or wish to correct inaccurate information, please email info@bienchezsoi.ca.
However, to provide the requested information or correct inaccurate data, BCS may ask you for proof of identity and other details that may help it respond to your request. BCS will contact you within 30 days of your request.
If you no longer wish to receive promotional emails from BCS, please email info@bienchezsoi.ca or follow the unsubscribe instructions included in each email you receive.
Payment, Cancellation, and Refund Policy
Bien Chez Soi services are planned, reserved, and delivered according to each beneficiary's specific needs. Once a service has begun or has been provided, in whole or in part, the corresponding fees remain payable in full and are non-refundable.
Any request to cancel or modify a service must be made in accordance with the deadlines set out in the applicable policies of the branch concerned. Fees may apply when cancellation occurs after the service has been confirmed or scheduled.
The beneficiary, their representative, or the payer acknowledges that services actually provided, whether used in whole or in part, constitute services performed for which billing and payment are due.
In the event of a dispute concerning a payment made by credit card or any other payment method, Bien Chez Soi reserves the right to provide the financial institution concerned with any evidence demonstrating that the services were delivered, including service agreements, written confirmations, schedules, attendance records, service notes, or any other relevant documentation.
No chargeback or payment dispute may be used to avoid paying for services duly rendered in accordance with the agreement entered into with the beneficiary or their representative.
